Question 1

What does Synergy Solutions Group charge?

Accepted Answer

Our dispatch fee is 5% of the gross revenue on loads we dispatch for you. There are no dispatch packages or tiers to choose between.

Question 2

How does the 5% dispatch fee work?

Accepted Answer

The fee applies to the gross revenue of loads we dispatch. If a load we dispatch grosses $2,000, our fee is $100 and you keep $1,900. Loads you book yourself are not dispatched by us, so they are not part of our fee.

Question 3

Do you force carriers to take loads?

Accepted Answer

No. We present opportunities with the rate, miles, and lane details, and you decide. Nothing is booked without your approval.

Question 4

What equipment do you dispatch?

Accepted Answer

Dry van, reefer, flatbed, step deck, power only, hotshot, and box truck. If your setup is unusual, tell us about it in the application and we will be straightforward about whether we are a good fit.

Question 5

Can you dispatch multiple trucks?

Accepted Answer

Yes. Fleets get coordinated dispatch support with centralized communication and performance visibility across units.

Question 6

Do I need my own MC authority?

Accepted Answer

Our dispatch service is built for carriers operating under their own authority. If you are still in the process of getting set up, reach out and we will tell you what we would need before starting.

Question 7

How quickly can I start?

Accepted Answer

It depends on how fast carrier setup documents come together. Once your application is reviewed and setup is complete, a dispatcher begins working your truck.

Question 8

Can I choose where I want to run?

Accepted Answer

Yes. Preferred lanes, regions, and home-time expectations are part of your dispatch profile, and we build searches around them.

Question 9

How do I communicate with my dispatcher?

Accepted Answer

By phone, text, or email — whichever you prefer. You will have a direct line to the dispatcher handling your truck.

Question 10

What documents are required to start?

Accepted Answer

Carrier setup generally involves your authority, insurance certificate, W-9, and a signed dispatch agreement. We will confirm the exact list for your situation before you commit.

Dispatch Questions, Answered Plainly

Questions Carriers Ask Us First

Ready to Put Your Truck to Work?